helpslit Privacy Policy

1Data Controller Information

helpslit operates as the Personal Information Controller ("PIC") in respect of all personal data collected through the helpslit platform at helpslit.app. As PIC, helpslit determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with the DPA and all applicable NPC issuances. If you have questions, concerns, or requests relating to the processing of your personal data by helpslit, you may contact the helpslit Data Privacy Officer at [email protected] (contact details as plain text — this is not a clickable link).

2Personal Data We Collect

2.1 Registration and Account Data

When you register an account with helpslit, we collect the following categories of personal data:

• Full legal name;
• Date of birth (for age verification — helpslit requires players to be 21 years of age or older);
• Email address;
• Mobile number (for account security and communication);
• Username and encrypted password;
• Residential address in the Philippines.

2.2 Identity Verification (KYC) Data

In compliance with applicable anti-money laundering regulations and for the purpose of verifying your identity before processing withdrawals, helpslit collects:

• Government-issued photo identification document (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID, Voter's ID, PRC ID);
• Selfie or live photo for identity matching;
• Proof of payment method ownership (e.g., screenshot of registered GCash or Maya account);
• Source of funds documentation, where required for enhanced due diligence.

2.3 Financial and Transaction Data

helpslit records all financial transactions processed through your account, including:

• Deposit amounts, dates, and payment method references (e.g., GCash transaction references, bank transfer details);
• Withdrawal requests, amounts, processing dates, and destination payment method references;
• Bonus credits, wagering activity, and cashback calculations;
• Account balance history.

helpslit does not store full payment card numbers or GCash/Maya PINs on its own servers. Payment processing is handled by third-party payment processors who maintain their own PCI-DSS compliant data security standards.

2.4 Gaming Activity Data

helpslit records all gaming activity conducted from your account, including:

• Games played, bet amounts, game outcomes, and session durations;
• Sports betting selections, odds accepted, and bet results;
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status).

2.5 Technical and Device Data

helpslit automatically collects certain technical data when you access the platform:

• IP address and approximate geolocation (country/region);
• Device type, operating system, and browser type;
• Session login and logout timestamps;
• Pages visited and features used within the helpslit platform;
• Cookie identifiers (see Section 5).

2.6 Communications Data

If you contact helpslit support — via live chat, email, or any other channel — we retain records of those communications, including the content of your messages, for customer service quality assurance and dispute resolution purposes.

3How We Collect Your Data

helpslit collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal request, set responsible gaming limits, or contact support;
• Automatically — through cookies, server logs, and similar tracking technologies when you access the helpslit platform (see Section 5);
• From third-party service providers — such as payment processors (GCash, Maya, BPI, BDO, Metrobank), identity verification services, and fraud detection partners, who may share data with helpslit necessary for account and transaction management;
• From publicly available sources — where helpslit has a legitimate purpose for verifying information, such as cross-referencing identity data against public records.

4Purposes and Legal Basis for Processing

helpslit processes your personal data for the following purposes, on the following legal bases under the DPA:

• Account registration and management — necessary for the performance of the contract between you and helpslit (DPA Sec. 12(b));
• Age and identity verification (KYC) — compliance with legal obligations under applicable Philippine anti-money laundering laws and responsible gaming regulations (DPA Sec. 12(c));
• Payment processing — necessary for the performance of the contract (DPA Sec. 12(b));
• Fraud detection and platform security — legitimate interests of helpslit in protecting the integrity of the platform and its players (DPA Sec. 12(f));
• Responsible gaming monitoring — compliance with legal obligations and the legitimate interest of helpslit in protecting player welfare (DPA Sec. 12(c), 12(f));
• Customer support — performance of the contract and legitimate interests (DPA Sec. 12(b), 12(f));
• Marketing communications — with your explicit consent, where you have opted in to receive promotional communications from helpslit (DPA Sec. 12(a)). You may withdraw this consent at any time;
• Regulatory compliance and record keeping — compliance with legal obligations, including AML reporting requirements (DPA Sec. 12(c)).

5Cookies and Tracking Technologies

5.1 What Cookies helpslit Uses

helpslit uses the following categories of cookies on its platform:

• Strictly necessary cookies: Required for the helpslit platform to function. These include session management cookies that keep you logged in during your visit. These cannot be disabled.
• Performance cookies: Anonymous analytical data about how players use the helpslit platform — pages visited, session duration, error reports. Used to improve platform performance and user experience.
• Functional cookies: Remember your preferences within helpslit, such as language settings, responsible gaming tool configurations, and display preferences.
• Marketing cookies: Used only where you have provided consent, to track the effectiveness of promotional activities and present relevant offers within the helpslit platform.

5.2 Managing Cookies

You can manage non-essential cookies through the helpslit cookie preference panel, accessible from the footer of the platform. You may also manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the helpslit platform.

6Disclosure of Personal Data

helpslit does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. helpslit may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors: GCash (GXI), Maya (Voyager Innovations), BPI, BDO, Metrobank, GrabPay, and 7-Eleven CLiQQ — solely for processing deposits and withdrawals from your helpslit account;
• Identity verification providers: Third-party KYC and AML compliance platforms engaged by helpslit to verify player identity and conduct required due diligence;
• Game providers: JILI, PG Soft, Evolution Gaming, Pragmatic Play, and other licensed game providers may receive anonymised session and game outcome data necessary for game delivery and RTP auditing;
• IT and platform service providers: Cloud hosting, data storage, analytics, and security providers engaged to support helpslit's technical infrastructure, bound by data processing agreements;
• Regulatory and law enforcement authorities: Where required by Philippine law, court order, or the lawful request of a competent authority, including the National Privacy Commission and relevant gaming regulatory bodies;
• Fraud prevention services: Shared data is limited to that necessary to detect and prevent fraudulent transactions on the helpslit platform.

All third-party service providers engaged by helpslit who process personal data on helpslit's behalf are required to comply with the DPA and are bound by data processing agreements that restrict their use of your data to the purposes for which it was shared.

7International Data Transfers

Some of helpslit's third-party service providers — including cloud infrastructure providers and international game providers — are located outside the Philippines and may process your personal data in jurisdictions outside the Philippines. Where such transfers occur, helpslit ensures that appropriate safeguards are in place as required by the DPA and NPC regulations, including contractual data protection clauses that require the receiving party to apply standards of data protection equivalent to those required under Philippine law.

8Data Retention

helpslit retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account registration data and KYC documentation is retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations;
• Transaction records (deposits, withdrawals, bet history) are retained for a minimum of five (5) years following each transaction;
• Communications with helpslit support are retained for a minimum of three (3) years;
• Technical and device data (server logs, IP records) is retained for a maximum of twelve (12) months unless required for fraud investigation or legal proceedings.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with helpslit's data disposal procedures.

9Security Measures

helpslit implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and helpslit servers;
• Encryption of sensitive data fields (including password hashes and KYC document storage) at rest;
• Access controls restricting employee access to personal data on a need-to-know basis;
• Regular security assessments, vulnerability scanning, and penetration testing of the helpslit platform;
• Two-factor authentication options for Player accounts;
• Automatic session timeout for inactive sessions.

While helpslit employs industry-standard security measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, helpslit will notify affected players and the National Privacy Commission (NPC) in accordance with applicable DPA breach notification requirements.

10Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by helpslit:

helpslit will respond to verifiable data subject requests within a reasonable timeframe consistent with NPC guidelines, generally within 15 business days of receipt. helpslit may require verification of your identity before processing a data subject request.

11Minors and Age Restriction

Parents or guardians who believe their child has registered an account at helpslit are urged to contact helpslit support immediately. helpslit takes the protection of minors seriously and enforces age verification requirements through KYC procedures.

12Changes to This Policy

helpslit reserves the right to update or modify this Privacy Policy at any time. Material changes to this Policy will be communicated to registered players via the email address registered on their helpslit account and/or by prominent notice on the helpslit platform prior to the changes taking effect. The updated Policy will be accessible at helpslit.app/privacy-policy and will display the revised effective date. Your continued use of the helpslit platform following notification of changes constitutes your acceptance of the revised Policy.

13How to Contact Us

For any questions, requests, or concerns relating to this Privacy Policy or helpslit's processing of your personal data, please contact us through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly within the helpslit platform
• Privacy Policy page: helpslit.app/privacy-policy

For concerns that cannot be resolved directly with helpslit, you may escalate your complaint to the National Privacy Commission of the Philippines. Information about filing a complaint with the NPC is available at the NPC's official website (privacy.gov.ph — note: do not access via links on this page as per site link policy).

This Privacy Policy was last updated on 1 January 2026 and supersedes all prior versions. helpslit — Philippines Online Gaming Platform. 21+ only.